HELP

To what extent is my order safe?

Your order is absolutely safe.

• We give you 24 months guarantee (retail) or 12 months (wholesale).
• We guarantee the safety of your personal data. We never give any of your information to third parties.

How can I pay for the goods I have ordered?

You can pay in cash on delivery, or bank transfer, or bill.

Can I pay in several installments?

No, you can’t pay in several payments. We offer the option of leasing through GRENKE leasing company. Tel.: 0911 763 666, e-mail: service@grenke.sk

www.grenke.sk

When will I receive the products I have ordered?

The produsts will be sent in the shortest possible time. Standard delivery time is 5 days, if the products are in stock. If we are not able to fulfill this date, we will contact you by e-mail, or on the telephone number You have entered.

How do I ascertain that my order was accepted?

You will get a confimation e-mail about your order, and you will get a call from our worker to confirm your order.

Do you send the order to other country than Slovakia?

Yes. We send the order to abroad.

What type of energy class have the refrigerators?

The professional cooling units do not have the energy classification.

Can I get extra shelves for refrigerators?

Extra shelf is accessible for most of the products.

What is the reason, that the side of the refrigerator is hot?

It is a natural process for some type of fridges because the condenser there delivers the heat.

What are the benefits of static / ventilation cooling?

Advantages of static cooling: cheaper, dries out the product less.
Advantages of ventilation cooling: constant temperature at all points in the refrigerated space.

What is the reason that the outside cooler/panel glass is humid?

Make sure that the outdoor temperature and humidity complies with the prescribed instructions in the user manual. If these values are not correct, condensation may occur in accordance with the laws of physics.

What is the reason that water can be found on the bottom of the fridge?

It can be typical at some models with side cooling. In such cases do not fully adjust to level of the refrigerator, preferably tilt backwards a little bit, so the water can flow out through the water channel.

The inside of the refrigerator is frosted, what is the reason?

Make sure that the refrigerator door closes properly, or no contamination can be found on the magnetic profile rubber. This feature can be a natural process at some refrigerators with side-cooling since the system periodically performs defrosting./p>

What to do when the inner side of the cooler/panel glass is humid?

In this case, please call the service!

Why can spots on a stainless refrigerator appear?

Do not use acid / alkaline detergent for cleaning, because it may cause patching.

What is the difference between air-cooled and water-cooled ice maker machines?

Concerns about air-cooled machine:
It cools down itself with ambient air; therefor it is not possible to build completely around the cooler, ventilation space needed. If the outside temperature is high, the ice making capacity is reducing. The same is true in the case when the capacitor is not cleaned regularly. In addition, even the expected consumption growth as well.

Concerns about water-cooled machine:
It is recommended to be fully fitted. It cools down itself with water, hence the water consumption increases. It is less sensitive to external temperature. The need for maintenance is less than one air-cooled machine.